Operations : Maintenance & Support

At Aneto Digital, we provide comprehensive support for applications, covering a wide range of services such as L1, L2, and L3 support. Our maintenance engineers collaborate with development, infrastructure, network, Middleware, and DBAs to ensure that incidents and problem tickets are resolved quickly and efficiently.

We are experts in using multiple ticketing tools, such as ServiceNow, Remedy, Jira, and Rally, to ensure that all of our clients needs are met. Our team is committed to providing the best possible support and ensuring that applications are kept running smoothly and reliably.

Monitoring & Alerting

Our solutions team carefully selects the most appropriate monitoring tools for you, ranging from those offered by cloud service providers to third-party solutions. We guarantee that your IT infrastructure operates optimally at all layers, including network, software, database, storage, and OS, without any expensive interruptions.

Operational Readiness

Our maintenance engineers are trained to perform operational readiness checks prior to deploying anything into production. They ensure the implementation steps are practiced in a simulated environment, including the capability of rolling back to a previous working version. All housekeeping tasks such as log rotation, memory utilization, and the health of servers and applications are monitored on a regular basis.

Service Continuity

Our ITIL-certified support engineers have extensive experience conducting Disaster Recovery (DR) tests and initiating DR switches. This process gives you assurance in the event of a site failure and helps to establish the appropriate Recovery Time Objective (RTO) and Recovery Point Objective (RPO).

Support Services

We troubleshoot to determine the root cause of your software or infrastructure issues. We can make the necessary additions (or changes) to keep your software up to date and manage hardware, servers, and data centres. We provide essential guidance and apply security patches to avoid breaches and threats. We also train how to manage software, hardware and security in your production environments. Finally, we review and adjust the system to optimize performance and maximize efficiency.

Deployment Methodologies

Our support engineers specialise in performing production deployments under various methodologies such as

  • Maximium Availability Architecture (MAA)
  • Blue/Green deployments
  • Canary
  • A/B deployments

  • Monitoring Tools setup

    We offer customisable dashboards, install monitoring agents, and create alerts on a variety of monitoring tools available in the market. We specialise in the following tools:

  • Splunk
  • Dynatrace
  • App Dynamics
  • ELK
  • Prometheus
  • Nagios
  • Grafana